Frequently Asked Questions
How do I pick an expert?
The best first step is to read the profiles of our experts on this page. The first thing to check is whether the expert is fluent in the software program or coding language your company uses (Tableau, Excel, Python, etc.). Next you can read about the expert's background and experience to choose the person who will be the best fit. If you still aren't sure, feel free to email us at firstname.lastname@example.org and we can help you!
What if Boxplot's expert can't answer my question?
If you checked that your question is within our experts' scope of knowledge, this situation is unlikely. However, it’s hard to keep every keyboard shortcut and formula in memory! Sometimes our experts will know what you are talking about, but need to do some refresher-research to fully answer your question with accuracy. If that’s the case, we’ll follow up with you after your DataChat with an answer at no additional charge to you. It may be an email, or if necessary, we'll offer you a free follow-up session with that expert (or another one of our experts if it better fits a different person’s expertise). We will also consider refunds if appropriate.
Can I show my expert my file/data to help give context to my question?
Yes! As long as you choose a video chat program that supports screenshare, and your hardware and operating system can support the screenshare, you can show your DataChat expert your entire file and dataset. Similarly, our experts can share their computer screens to help explain concepts as well.
What if I miss my DataChat meeting or need to cancel it?
If you cancel at least 24 hours before the meeting starts, we'll refund your money in full. Unfortunately, if you do not provide at least 24 hours notice, we cannot offer a refund out of respect for our experts' time. We can offer a 20% discount towards a future meeting if you'd like to reschedule; email email@example.com to request the discount.
Can I book more than two hours at a time?
If you think you need more than two hours, you have a few options:
1) Sign up for a subscription. 2) Go through the scheduling system again and book a second session at a different time.
2) Give us a call and explain the situation. It might make sense to transition the project to a custom analysis where we could even get you a better rate.
Why does my subscription say "pending cancellation"?
Subscriptions are on a monthly basis, so if you cancel in the middle of a month, you will continue to get access until the end of the current month. For example, if you started your subscription on July 15th, and cancel on August 2nd, your status will be "Pending Cancellation" and you'll still have access to the remaining number of DataChats for that month until August 15th.
Can I change my subscription?
Yes! If you need more DataChats per month, or want to downgrade to fewer DataChats per month, simply login to your account, then click on "Subscriptions" in the menu to the left. Click "view" to the right of the subscription you want to change. Scroll down, and then choose the "Change Subscription" button.